Answers at Your Fingertips

Get quick answers to common questions about purchasing scrubs, uniforms, and accessories. Learn about the best materials, the right fits, and how to maintain your scrubs.

Whether you’re new to the medical field or a seasoned professional, our FAQ section is designed to help you find quick answers about our products, services, and more. From choosing the right material to understanding our return policies, we're here to help.

How can we help?

FAQ

Sizing & Fitting

What size should I buy?

To find the best fit, consult the size chart connected to the product you are interested in.

Do you carry plus, petite, and tall sizes?

Yes, we have plus, petite and tall size ranges.

Shipping

How long does shipping take?

Shipping in the Ottawa area takes 2-3 business days once your order is complete.

Is there express shipping?

Yes, we do offer faster / expedited shipping options.

Can I track my order?

Yes, your order (once processed) will provide tracking information.

Return and Exchange

What is your return/ exchange policy?

Merchandise may be refunded within 14 days from the original purchase date.

Exchanges may be made within 30 days from the original purchase date.
Must be accompanied by an original receipt. 

All merchandise must be in brand new condition: unworn with all tags and packaging intact.

Socks and Shoes - no refund and no exchanges.

Medical Equipment- no refund and no exchanges due to sanitary reasons