Refund policy

Return & Exchange Policy

We accept returns for refunds within 14 days of the original purchase date and exchanges within 30 days of the original purchase date.

To be eligible for a return or exchange, your item must be in the same condition in which you received it: unworn and unused, with all original tags and packaging intact. You’ll also need the original receipt or proof of purchase.

To request a return or exchange for an online order, please contact us at hello@ohlalascrubs.ca before sending your item back. We will provide you with instructions on how and where to return your item.

Return shipping costs are the responsibility of the customer. We do not provide prepaid return shipping labels. Items sent back to us without first contacting us may not be accepted.

You can always contact us at hello@ohlalascrubs.ca with any questions regarding a return or exchange.

Damages and Issues

Please inspect your order when you receive it. If your item is defective or damaged, or if you receive the wrong item, please contact us as soon as possible so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

For hygiene and sanitary reasons, socks, shoes, and medical equipment are not eligible for returns or exchanges.

Personalized, embroidered, altered, or otherwise customized merchandise is also not eligible for return or exchange unless the item is defective or an error was made on our part.

Please contact us at hello@ohlalascrubs.ca if you have questions about whether a particular item is eligible.

Exchanges

Eligible merchandise may be exchanged within 30 days of the original purchase date.

Items must be unworn and unused, with all original tags and packaging intact, and accompanied by the original receipt or proof of purchase.

For online orders, please contact us at hello@ohlalascrubs.ca to arrange an exchange. Customers are responsible for the cost of shipping items back to us.

Refunds

Eligible merchandise may be returned for a refund within 14 days of the original purchase date.

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please keep in mind that your bank or credit card provider may require additional time to process and post the refund after it has been issued.